Emergency repairs
If your repair is an emergency, it is something that needs to be fixed quickly because it is a danger to health or safety.
If you have an emergency repair you should phone
0131 200 2345.
Your repair is likely an emergency if it relates to
- broken glass
- leaks you cannot stop or contain
- loss of heating or hot water
- loss of power or lights
- a front door that will not close or lock
- window that will not close or can be opened from the outside
- smoke alarms
- co2 detectors.
Emergencies are our highest priority and we aim to get someone out as quickly as possible. During periods of high demand this might mean someone coming out in the evening or over the weekend.
Download our emergency repair guide
Types of repairs
Emergency
We aim to be there within four hours. If we cannot be there in this timeframe we will aim to be there on the same day or that evening.
Urgent
We aim to be there on the same day. If we cannot be there in this timeframe we will aim to be there before the end of the next working day.
Appointment
We aim to be there within two weeks. Appointments are agreed between tenants and the Council. During periods of high demand, you may have to wait longer for a booked appointment.
